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MontroseTravel.com is adamant about accuracy, attention to
detail, and sheer efficiency. As a result we have implemented Cornerstone
– a fully automated quality control system. Because of the experience
we have in customizing our programming tools to the needs of our
clients, we are confident we will be able to deliver a quality,
mistake-free product.
A missing seat assignment is not just an inconvenience; it could
subject your travelers to denied boarding and cause a missed meeting
or appointment. Likewise, when you arrive at your destination, it
is crucial that your car and/or hotel reservations are accurately
confirmed for the correct day, time, and city. As the travel process
becomes more complex, we recognize the need for new, more comprehensive
methods of reviewing reservations. For this reason, both
automated and manual quality control procedures are in place.
We use a suite of modules that automates the processing and auditing
of all aspects of travel management including: constant lower fare
searches for already booked tickets; 150 pre-ticketing quality control
checks for reservation integrity and written travel policy compliance;
unused e-ticket usage tracking; preferred vendor agreements; and
traveler preferences which include waitlist clearance, preferred
seat assignments using live seat maps, and automatic frequent flyer
upgrades at the exact applicable time.
Pre-Trip
Evaluation
Fare Checker
Accesses the reservation system for up-to-the-second pricing for
fare increases or decreases for ticketed reservations up until the
time of travel. Reservations with re-pricing opportunities are noted
and returned for re-booking/ticketing. Fare Checker audits multiple
Air Tariff Fare Quote fields with associated modifiers, international,
government, and negotiated fares. Reservations are rechecked daily
up to time of departure, ensuring the traveler the lowest possible
fare at time of travel and within your travel policy.
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Benefits
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Saves companies money by automatically
checking for fare decreases up to time of departure. |
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Differentiates search criteria based
on ticketed and un-ticketed reservations. |
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Works within your written travel policy.
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Captures all information for analysis
and reporting. |
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Routing Checker
Reservations are audited for substitute routings
and carriers that yield savings and occur within defined parameters,
such as total travel and connection times. By continually conducting
hard-to-find routing searches, Routing Checker frees our agents to
focus on service. Routing Checker processes both domestic and international
pricing and processes complex itineraries while considering Private
Fares (your negotiated fares) and your written travel policy options. |
Benefits
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Delivers consistent savings by researching
all possible travel options for even the most complex itineraries.
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Captures all information for analysis
and reporting. |
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Works within your travel policy. |
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Differentiates search criteria based
on ticketed and un-ticketed reservations. |
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GlobalFares
By combining several extraordinarily powerful tools into one, GlobalFares
gives our agents confidence that they are quoting the best fares available
at the time of request. The GlobalFares comprehensive database (consisting
of millions of published, non-published, and negotiated fares that
are updated several times a day), Fare Quote, Fare and Schedule Display,
PrivateFares, and BestBuyQuote ($BBQ) all combine in our internal
network to search every available booking class and applicable fare
combination to always provide the lowest quote for which the traveler
is booked.
Seat Checker
Secures preferred seating on domestic and international airlines
using live seat maps when available. Seat requests can be made for
aisles, windows, right or left side of plane, priority (frequent flyer
memberships), front and back of plane, bulkhead and aisles across.
Seat Checker's powerful logic allows our agents to process multiple
passengers per Personal Name Record (PNR) while maintaining secured
preferred seats and connecting two travelers on separate records for
aisles across (when seats are available). Seat Checker can be used
for initial seat assignments on all reservations as well as improving
seat assignments up until time of departure. |
Benefits
- Enhances traveler's airtime by permitting them to focus on business,
not seating.
- Checks for and secures improved seat assignments up until time of
departure.
- Processes multiple passenger PNRs.
- Can be customized for traveler preferences.
- Captures all information for analysis and reporting. |
Waitlist Checker
Automates the process of securing either preferred or waitlist segments
by continually accessing our computer reservation system looking for
cancellations, open waitlists, or the release of inventory by the
carrier. If a waitlist check identifies availability, the booking
is made and communicated back to our agent. |
Benefits
- Accesses lower priced and preferred itineraries.
- Automates the otherwise time-consuming process of clearing waitlisted
segments.
- Can sell segments in classes of service not normally allowing a
waitlist.
- Captures all information for analysis and reporting. |
Upgrade Checker
Automates the securing of frequent flyer upgrades
based on the traveler's program status by continually working to upgrade
travelers to their preferred class at the required time before departure,
regardless of the time of day and day of week. |
Benefits
- Reduces the cost of upgrading by maximizing frequent flyer awards.
- Eliminates agent interaction in securing upgrades.
- Captures all information for analysis and reporting. |
Quality Control Processing
ResQCX
A comprehensive quality control travel management system, our ResQCX
is designed to increase productivity and better manage the reservation
process. The ResQCX integrated modules automate the processing and
auditing of all aspects of travel management including quality control
and management reporting, travel compliance, preferred vendor agreements,
and traveler preferences.
“QC Manager” performs multiple tasks that are necessary to ensure
Personal Name Record (PNR) integrity and compliance for a cost effective,
quality trip. Additionally, it compares booked reservations to a user-defined
profile of more than 150 quality control checks.
In addition to the quality control process, Data Capture harvests
Personal Name Record elements to a set of 7 ODBC compliant log files.
Available data includes all air, car, hotel, train and other travel
related information, along with agent and ticketing remarks, Air Tariff
Fare Quote and pricing information. Data Capture's pre-travel reporting
is facilitated via a batch reporting process that allows users to
run both individual reports and pre-defined company report sets. Delivery
of reports can be scheduled to send automatically via e-mail or fax.
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Benefits
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Assures all travelers are aware of
available discounts. |
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Automates error-free quality controls.
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Verifies negotiated rates with air
carriers. |
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Checks Personal Name Record integrity
for location and date continuity of hotel and car documentation.
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Allows users defined comprehensive
QC checks without having to learn a complex
programming language. |
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Increases productivity and quality
through Personal Name Record completion of entries. |
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Simplifies rule design with drop-down
menus. |
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Click on the icons below for more information:
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Customization
Scriptwriter
Plus and Custom Check
Allows complete customization of the reservation processes. MontroseTravel.com’s experienced Scriptwriter programmers have customized the
booking process for many corporate accounts.
In addition to Scriptwriter Plus, MontroseTravel.com also uses a program
called Custom Check, a powerful database of dynamic point-of-sale
quality control rules that automatically makes sure every PNR complies
with both our agency’s and our customer’s business standards and practices.
MontroseTravel.com’s staff has considerable experience with programming
and writing Custom Check rules.
PrivateFares
Automates the negotiated fare process. For any of your negotiated
fare contracts, MontroseTravel.com has the ability to load fares, rules,
and designators directly into our system databases to maximize accuracy,
productivity and use of negotiated fares. We also have experience
filing negotiated fares directly through ATPCo. (Airline Tariff Publishing
Company), the organization that files all published and tariff airfares
for the airlines. This enables us to bring them directly into our
reservation systems to act as an actual published fare. (We were the
second travel agency in the United States to privately file our negotiated
fares through ATPCo.) |
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