MontroseTravel.com works with many different corporations, universities, law firms, financial institutions, non-profits and health care organizations, each of which has a very eclectic mix of individuals and personalities. But so does MontroseTravel.com. With over 150 employees representing multiple cultures, we are sensitive to the expectations of our diverse clientele.

We understand that every traveler is unique, as is every agent, that’s why we encourage a proper match. As such, our agents are arranged into working teams of five within which you will be assigned a specific primary travel agent.

This person will learn your travelers. He or she will get to know their flight patterns, their preferences, and probably even the names of their kids. They will become an expert in your company, your culture and your policies.

However, we also realize that although our agents may seem super-human at times, they still need to eat lunch, and take an occasional vacation. Therefore, you will also have an assigned secondary and backup agent.

Those three agents then have another two on their team to back them up.

Further, each of our teams has another complete team to back them up.

Each of these agents will be trained on your account requirements and your company’s culture and policies. This account-assignment and management process ensures that we will always be there for you, ready and available when you contact us, and that your travelers will always find a familiar voice at the other end of the phone. This approach also helps to ensure that we offer a proper personality match to each of your callers.

Since our hiring practices allow only premier agents with proven track records and excellent reputations within the industry to join our company, we are confident you will be extremely pleased with the skill sets you find among our agents. Our agents average 6.4 years total experience in the travel industry with an average of 4.7 years with MontroseTravel.com.

Due to the fact we care so deeply about the happiness of our people, we suffer very little turnover, offering a great amount of agent stability and consistency.

Advising you on all aspects of travel, we work with you every step of the way to ensure quality service, cost effectiveness and the overall success of your travel management program.

Our Account Managers cooperate fully with their accounts to provide them with seamless customer service. Having primary responsibility to serve as your liaison for the continuous coordination and interaction between your key representatives, other members of your MontroseTravel.com support team, and third party travel providers and suppliers, they will conduct regular business reviews to help you analyze where travel dollars have been spent, where they have been saved, and where there is opportunity for further improvement.

Our primary measure of customer satisfaction is our relationship with our customers.

We focus on fostering an environment of continual improvement. Working closely with our clients allows them the comfort of knowing suggestions and comments are always welcome. Additionally, we encourage each and every traveler to provide us with their feedback through our “How Are We Doing?” program.

A link is added to the digital signature of every e-mail sent by our agents. This requests that the traveler take a moment to give us their feedback on their travel and reservation process. Each comment received, positive or negative, is personally addressed by management. Agents and support staff also frequently take the time to welcome travelers home after a trip and inquire about their recent experiences.