I was assisted by Eve Rockow. I travel frequently and therefore often interact with airline and travel agent personnel. Eve provided the best customer service I have experienced in a long, long time. She should be commended for her professionalism, diligence, helpfulness and positive attitude. She is a credit to your organization! I would very much appreciate your passing my comments on to her. Great job, Eve!
Sincerely,
Mitch Alrod
Roel was an outstanding agent. He worked very hard for me to try and find last minute reservations for Christmas so my family could be together. Not only was he working hard we had a nice fun chat on the phone which made the first experience with Montrose extremely better. "Kudos" to Roel for going the extra mile for me. I need to try and get seats for my three members of my family all together. Great job! Especially for a first time customer. Thanks.
Gloria Karadimos
Lisa Chen was very knowledgable about reserving my tickets. She even suggested another airport in order to accommadate my dates!
Jasraj Nagra
Absolutely first class professionals. I really appreciate their attitude as I had to make many changes before finalizing. I was extremely impressed with both agents I worked with and have recommended Montrose to others.
Paul Way
Ramona did an excellent job answering my questions and making sure everything was perfect. She did a fabulous job for us!
Marcey Zolner
Diana was fantastic! This was one of the smoothest transactions I have ever made for travel including both air and rental car! She was extremely pleasant and accomodating! We will definitely use Montrose again for our travel needs!
Stephanie McGinty
I continue to book through Diana for our air travel needs because she is the best travel agent we've ever used.
Julie Lyon
Henrietta was very helpful and patient. Your company is fortunate to have an employee such as Henrietta. Her friendly approach and her professionalism really made me feel confident and comfortable that everything was done right! I look forward to working with Henrietta on my future travel plans. Please let her know how much I appreciated the service (and beyond) that she provided.
Patricia Tweedy
I've used you guys for years and I always get excellent service.
Joan Saddler
Henrietta complied with my requests TO THE LETTER. Outstanding support!
Anthony R. Antes
This was my first time using your service, my travel date has not yet arrived, but so far I have had exceptional service and am very happy that even though my travel plans were last minute, both Susie and Henrietta were exceptionally accommodating, informative and professional.
Judy Silva
Lisa was very helpful for the first time I have used your services. I would use them again.
Wesley J. Panzer
I was impressed with the service I received from Diana Duran. She was very helpful. I received the services that I requested.
Ann Marie
Your travel agent, the Lovely Kaur was very knowledgeable and helpful.
Glenn Skoy
Bill was very kind and helpful.
Christian Gunderson
Over the years Montrose Travel has always provided me excellent and friendly service.
Joshua Smith
The agent that I worked with went far and above the normal level of service that anyone would expect and certainly is an asset to your company.
Peter Shaughnessy
Appreciate the professional help and the call back to see we received our air confirmation. Very impressed with the service and CU rewards program.
James Fletcher
Bill Durnin was very helpful and courteous. I've worked with him before and requested his help again.
Erin Jaszcak
I found Diana to be most helpful, plus I got wonderful price on ticket purchased as well as free one from credit union carduse. Thanks!!
Diana Walker
Bill was a pleasure to work with over the telephone. He was so courteous and made me feel like I was in good hands with no worries about my travel.
Shelley Miller
Diana is a wonderful rep to work with. She is extremely knowledgeable, courteous and efficient. She responded back to one of my e-mails at 10 pm!! She is like my personal travel agent, and our members love her as well! Keep up the good work, Diana!
Lori Carpenter
The agent that I worked with went far and above the normal level of service that anyone would expect and certainly is an asset to your company.
Peter Shaughnessy
R Jugureanu has been very helpful in making sure that our flight arrangements meet our needs. Her follow through is greatly appreciated.
J. & E. Michaels
Bill was very upbeat and professional, got the job done right the first time. Great service.
Walter Ogier
Ms Jugureanu was extremely courteous, knowledgeable and helpful. She was able to work out an itinerary to meet travel needs. I look forward to working with her again.
Manuela Krause
Romona is a GREAT person to work with and so efficient and helpful. I highly recommend her. Give her a raise. She was so helpful to us.
Debbie Turner
Ms. Chen was very helpful and courteous. This was my first experience using my rewards and Ms. Chen guided me through the process and kindly called me to confirm and make sure all arrangements were correct. I appreciate her and all the help she has given me. I look forward to working with Ms. Chen again.
Weisner
Ramona was excellent to work with. She was very pleasant and helpful. Please let her know.
D. Turner
Lisa Chen was absolutely wonderful to work with! She was thorough, timely, and made everything easy.
Chris Zirzow
Lisa was really very helpful and very efficient.
Leigh Jones
Ramona Jugureanu is fabulous! She handled my request immediately and got me my discount coupon quickly. I greatly appreciate your diligence in making sure this matter was handled before my trip. She didn't have much time to do it, but she got it done.
THANK YOU!
Diane Paylor
Ramona went above and beyond in patience and persistence, so she deserves a paid vacation!
Christopher Sato-Perry
Lisa is outstanding and provides excellent customer service. She made doing business with your company a pleasure. Keep her happy!
Beth Tuttle
Lovely was very pleasant and knowledgeable!
Mary Christine Miller
Very pleased with Bill Durnin's efficient, personalized service for me. He arranged everything precisely!
Tray Stephenso
Your travel agent was extremely knowledgeable, courteous, and efficient.
James Lindsey
Tracey was knowledgeable, patient and saved me money. Great service!
Maria Pontillo
Lovely lived up to her name - she was extraordinarily helpful in solving my last minute dilemma.
Nancy Boudreau
Lisa was a pleasure to work with. She tried her best to get me the best deal possible and was very responsive.
Laureen Straub
Ramona went the extra mile in helping my adult family of five book five separate free tickets using points off four different credit cards. She really came through efficiently and professionally, which was nice given that we were flying for a funeral. She deserves a special nod today.
Kenneth Johnson
Bill was very knowledgeable and made booking my reservations simple and fast.
Joel Orleck
Lovely Kaur went the "extra mile" to make sure that we got out communications aligned. She is clearly an asset to your organization!
John Kennedy
Ramona Jugureanu is wonderful. Ramona is very patient, funny, and pleasant. She goes the extra mile trying to get what I'm looking for. Ramona is the best.
Virginia Jablonski
Ms Duran is very helpful and efficient plus wonderfully pleasant on the phone. I also appreciate her time responses to my email.
Kathy Sandall
Sergio was great! He found a better option than my original plan.
John Westman
Having previously experienced Mr. Durnin's helpful service, today I requested his assistance & was not disappointed. In addition to being knowledgeable, courteous & prompt, his good-natured patience makes him a joy to work with. Montrose is fortunate to have him as a representative of their company.
Ardyce Smith
Diana has been consistently courteous, friendly, efficient, and knowledgeable of her job. She has been providing staff of Atherton with great customer service and is a wonderful representative of Montrose Travel. She tries to find accommodations that best fit what we look for when traveling.
Jocelyn Pascual
Our agent Bill Durnin is an excellent employee of your company and deserves a bonus or free lunch for excellent customer service.
Rachel Parriott
All of our dealings with Montrose have been great...the latest agent, Bill did a great job as have prior agents we've dealt with. So much easier than other "perk" programs we've worked with.
Vicky Martell
Hilda got us exactly what we needed; also, the phone system took us right to her without going on hold. Very good service!
Douglas Redding
I wish to comment, on the out standing support I received today from Mr. Bill Dunn. This individual is a customer service orientated person. He covered each detail regarding my travel itinerary, to include checking, how I had obtained a fare of $1200. Dealing directly with Lufthansa, versus Montrose Fare of $1281.22 this caliber of an individual must be an asset to the Montrose Travel firm. Bill, thank you for the excellent service today. I imagine you perform in this manner daily, keep up the excellent performance.
William Kurz
I would like to commend Mr. Durnin for his very friendly, efficient and kind service in booking my travel to Paris. He called me back in very timely fashion. I had neglected to give him my full name, which is reflected on my passport. This necessitated his having to resend the email to me. He is indeed a credit to Montrose Travel. Thanks you for this opportunity to commend him.
Maria McCormick Rodgers
A very large thank you to Ramona for her creativity, patience and persistence. Because of her effort not only will my family get to enjoy a warm spring break vacation, but she also secured this at the best possible point redemption position. Kindest regards from a very satisfied customer...will work with Montrose in the future! Nice job to one of your best agents, Ramona!
Michelle Calhoun
Very nice and helpful agent.
Renee Donaldson
I've used Montrose many times and have always been very satisfied.
Jerry Henderson
Henrietta was very helpful!
Charles Husbands
Ms. Henrietta Maglaya was very helpful. I love talking to a person instead of filling in the blanks for a ticket. I still like having one to one when making my arrangements. Thanks for still providing the personnel service.
Lynda Chapman
Ramona has been the best person to work with to this day.
Xinos
Bill Durnin was great to work with in making arrangements. It was an enjoyable experience in working with him. He needs to be commended for the courteous, professional, caring manner in which he works with clients.
Leonard Harmon
I keep sending praise for James Ramirez because he continues to solve problems for me. When I had difficulty with an Access America policy for my tour, he stepped in and took care of it quickly and effectively.
Theda Parrish
This was the 2nd time that Lovely helped me with flight arrangements using my credit union reward miles. She is so pleasant and great to work with! Her name describes her completely!
Dona Frisch
Bill was extremely polite and helpful, even after the call went past 9pm.
Hoevenaar
Ramona J. was delightful to work with and she was able to find a discount fare for me that I could not find elsewhere. She was excellent in her job and I will call back for Ramona's help in the future.
Judith Frayser
Lisa Chen was a very helpful agent for I had to book my flight to coordinate with others on different arrivals and departures and she was able to have us all be on the same flights and next to each other. She did an excellent job and I have been totally pleased with my arrangements. Thank you again for all your effort, Lisa.
Linda Galvin
In the past, my husband handled all travel procedures, so this was a first for me. Lisa walked me through everything, flights, car rental, and hotel. She made it easy even easier that I could imagine. I just hope my flight is as enjoyable as she has been. She deserves a gold star!!!!
Renee Dambach
Ms Lovely Kaur was extremely helpful in arranging ticket for date and route we needed.
Robert Plotkin
Henrietta was so helpful, courteous and knowledgeable. She was a delight to work with. If and when we ever use your services again, I'll be sure to ask for her once again.
Jody Wells
Ramona was so helpful, knowledgeable, nice, and efficient! It was a pleasure dealing with her!
Sharon Krause
Ramona was absolutely WONDERFUL !!!! She really took care of me and my families needs. I will definately use your agency again and again.
Coleman
Mr. Bill Durnan was extremely helpful in making my reservations & answering my questions (as I am NOT an experienced traveller & following up to ensure I received my confirmation. Also, he added the personal touch in his professional work, so that it was a very pleasant & easy experience for me!
Joanne Raczka
Ramona Jugureanu did and excellent job with helping me with my filight plans, she was extreamly courtious/knowledgable/friendly/personable!!!!It was a pleaslure working with her!!!!!!!!!!!!!!!!!!
Claire Coder
I would definately use their service in the future and Hilda provided OUTSTANDING SERVICES.
Paula Peltierp
Please extend "extra" appreciation from me. He was great. Based on the service I received from Roel, I will definitely use your agency for other travel arrangements in the future.
Linda Bond
Pentagon Federal Credit Union
Andrew Schroeder was extremely considerate, patient and knowledgeable. A very good representative of your company.
Linda Rhode
Have booked with Roel several times over the years with CU Rewards AND without - he has always been great at finding my family the best fares on direct flights, both domestic and international.
Sonia Gonzalez
Bill must be one of your best agents. He knows how to make the arrangements enjoyable. He also is truly concerned about saving the customer time & money. And he has a great sense of humor.
That goes a long way.
Ronald Karsko
Diane could not have been more helpful. It was a pleasure doing business with her. We will definitely do business with you again.
Thank you.
Paula Clark
Andrew went the extra mile in finding me a reservation to use the lower rewards points and it's much appreciated.
Budzik
Wish all customer service went this well. Montrose should give workshops to other businesses.
Chris Sturzl
Diana Duran was very helpful in booking my airline ticket. She accommodated me with other flight options and went t he extra mile.
THANK YOU!
Genaro Delgadillo
Ramona is a wonderful agent - I will try to use your agency again because of her and her service. I feel I was given 'service' and that is unusual in this day and age.
Polly Hardy
Diana Duran did an great professional and thorough job arranging our travel!!
She is a great example a great customer relations.
Joaquin Hernandez
Diana did a superb job of explaining,helping and booking my plans. Her customer service is excellent. I would definitely work with her again.
Susan Jones
James Ramirez was incredibly patient and helpful with multiple itineraries that were not standard.
It was a pleasure to work with him.
Fortney Stark Jr. and family
Tracye Biram was wonderful! She was very patient, professional, knowledgeable.
Sharon Sargent
Bill was outstanding in helping me get a flight to visit a dying friend in Canada. I was confirmed in less than 24 hrs and I'm very grateful. He has my highest commendation.
Bernadette Bone
Mr. Durnin is a superb agent. He was more than accommodating and very courteous. He is to be commended
Celeste Sartor
Bill Durnin is an outstanding agent. He took care of all our needs. He is very knowledgeable, friendly, and a pleasure to talk to. He is the kind of agent a travel agency needs to be successful in business.
Rafael O. Santiago
Roel is wonderful. We have used him before. He search's for exactly what we want. We are even going to use him when we run out of cureward credits!
Ben Potter
Hi, Nicole:
I really am just incredibly pleased. I used Montrose
because my credit union (State Dept Federal) requires that for
redemption of travel points. However, I've had such a good experience
with Keiko that I plan on contacting her regarding summer 2007 cruise
vacation travel that I'll be scheduling later this year -- travel that
has nothing to do with my rewards points, so I'll be returning to
Montrose by choice next time! The level of responsiveness, exactness,
and politeness I've experienced with Keiko is a real credit to your
company.
All the best,
Manish Mishra,
Westport, CT.
Bill Durnin has been extremely helpful and pleasant. He worked quickly and hard, but made it easy for us! We're not used to plain old-fashioned great service anymore!! He makes your company look good.
James Blunt
Bill,was wonderful! Very kind, informative, friendly... great customer service. You are very lucky to have him as a representative.
Julianne Larson
Diana is the BEST! She is friendly and capable to handle every trip request I have thrown at her, even on very short, impossible dates, notice. I love working with her as she does her best to save me time and extra charges.
Ginger Austin
Ms Duran was knowledgeable, friendly and attentive. It is a great pleasure to work with a person of such professional caliber.
William Tang
Bill helped us make last minute travel arrangements for a funeral. He was very professional, friendly and helpful, and found the exact non-stop flights desired. He helped relieve a stressful day.
Mark O'Brien
Diana Duran was a very professional and courteous travel agent. She helped us in a very proper and timely manner, you could actually see her smile through her voice.
Donald Craig
Diana was terrific. Not only did she get us a good deal on tickets promptly - she left three different messages for us when one of our flights was cancelled after we were already out of the US, and Montrose's after hours people helped us straighten out our travel. Gold star performance.
Thank you.
Teresita Schaffer
My agent, Ramona, has been wonderful! She was very knowledgeable and arranged my travel quickly. She notified me of a flight schedule change which I appreciate very much. I am VERY pleased with Ramona and Montrose Travel.
Thank you!!!
Mary Elaine Sagman
I booked air travel with Ramona and was very pleased with her professionalism and patience to get the job done. Her determination to provide the best service was also a key factor in my first booking with Montrose. Thank you so much for the good service.
Cynthia Huger
I am so pleased with the prompt, effective and efficient way that Diana handled my request for travel arrangements to Costa Rica during a busy period (Easter and Spring break). I was pleasantly surprised with the options and savings that Diana offered me. My booking is confirmed. I will continue using Montrose Travel and will refer their services to friends and relatives. Thank Diana for such a professional job.
Carlos Chavez
Dianne has always been most helpful in every way. She is friendly, kind and most professional. Have enjoyed our traveling relationship for many years.
Clifton Booth
Ramona Jugureanu was exceptional. She was helpful, courteous and knowledgeable. She was a pleasure to do business with.
Raymond Jean Claude
Diana Duran was every bit as professional as James Rodriguez, whom I thought was terrific.
Zordan Henderson
I really appreciate all the help the agent (Ramona Jugureanu) gave me in planning this trip. she followed through on her promises, was prompt with responses, etc. we have not traveled yet, but she has eased our worries with procuring transportation.
Sebrina Burke
Bill was helpful, patient, and extremely knowledgeable and offered suggestions for making our reservations be the best possible connection. He kept in contact as needed. It was a pleasure to work with someone with such detail to doing his job effectively--and with a good sense of humor.
Janice Haushalter
Ramona helped me in 2004 and 2005. 2004 scheduled a vacation, had to cancel due to hurricanes, moved my travel to 2005, again canceled opted to get credit back to card since hurricanes seemed to cancel our trips. With Ramona's help received credit and book another weekend at a hotel. This year as luck would have it I called and guess who happened to answer, at this point, my favorite travel agent. I was so happy because we had had long dealings with each other and have always had good communication. I hope you grows with the company but I do like her as my travel agent. Thank you for giving me the opportunity to get her recognized.
Jacqueline Koryus
Hilda was excellent. She was knowledgeable, courteous and very responsive to my needs.
Arthur E Hanke Jr
I work at Wisconsin Credit Union and the service I have personally received from your representative have made it very easy to cross sell our credit card to our members. Thanks for the outstanding service.
Betty Sather
Ramona was so helpful and knowledgeable. She was very personable, I really enjoyed working with her.
Mary Yantes
Bill Durnin was friendly, professional and took the time with me to find just the right flights. I'm going to use Bill in the future now that my husband and I are retired.
Eileen Carey
Bill did a great job for me... I will be using him again in the future.
Donald Daley
Our agent was friendly and knowledgeable. My son was in Minneapolis taking his pre test for law school and I was in Rochester working. Romona worked with both of us to put this deal together. She did a great job. Thanks Romona !
Priscilla Buchholz
I own my own travel agency, but wanted to use my miles. He did (Bill Durin) a good job, from the point of view of an agency owner who has booked tickets.
Raymond McConnell
Mr. Durnin was excellent in getting our reservations and explaining that we could up grade for a cost. He was very considerate in making sure I understood the timing and flight schedule. A job well done!
Robert Millis
Ramona was so helpful and courteous. She was a real professional and pleasure to deal with.
Sherri Fine
I really appreciate great service. Ramona was very nice and friendly. She made a good upgrade suggestion which saves me time and was worth the money. I was contacted almost immediately for my miles travel request and got exactly the flight I wanted for exactly the number of miles I expected. I didn't have to press fifty different buttons to get to a live person either. Most of all, I really appreciate Ramona's pleasant attitude and the way she suggested a different flight that is more accommodating to my trip than the "free" trip. My last trip was a few years ago, but I specifically remember the great service that I received then too. Too often these days, service is lacking but yours was excellent. Great job! Keep up the great work! (P.S. I don't often write these because I am a busy lawyer, but good workers deserve special recognition and I hope you let Ramona know it.)
Katherine Fossey
Tracye Biram was so courteous helpful! She called back when I had a problem with the itinerary and was able to offer solutions and relieve my mind of worries about having enough time to make our upcoming cruise sailing on 2/25/06. I would recommend Tracye to anyone planning a trip. Montrose can be very proud of such a professional and helpful employee!
Judith Johnson
I called Montrose with a specific flight request. Ramona handled my call efficiently and professionally. I was impressed with her ability to get through the process including seat assignments with speed and experience. I would trust her with future travel requests.
Scavone
Cannot say enough positive things about Bill Durnin ...... prompt, courteous, and goes the extra mile to satisfy special requests. It's a pleasure doing business with him.
Julian Chechatka
Diana Duran was wonderful and exceedingly helpful and knowledgeable. She is an asset to Montrose Travel.
Rosalie Laboe
Roel was courteous, prompt and helpful. I have always had great experiences redeeming Reward Points.
Carol Neill
I really enjoyed working with you. You made it easy and the staff was very friendly. Thank You!
Niccola Tavares
Ramona was very helpful and very friendly. She continued working on our travel until she found the best she could offer.
Rennie Muhs
I especially want to compliment the work of our agent, Ramona Jugureanu, who is efficient and a pleasure to work with. I applaud her diligence and would recommend your agency to others as a result of Ramona's prompt service.
Patricio and Carolyn Gomez-Foronda
Very Professional and nice to work with. Great flights and discounted rate offered
Jane Wiseman
Lovely Kaur went the extra mile to ensure that a complicated ticket arrangement was completed. She deserves special recognition for her efforts.
Bob Silverstein
James was patient and persistent in getting what I needed for air travel. I really appreciated his efforts.
Priscilla Hart
Diana Duran was wonderful to deal with and handled everything very professionally. I would use you again because of the way she does her job, very well.
Ninivaggi
Bill was excellent to work with, he gave every option available until we got exactly what I needed. His personality was wonderful and cheerful to work with. Please thank him again for his help.
Karen Tucker
Diana was so incredibly helpful and efficient. Thank you Montrose Travel for having such an excellent employee!!!
Leslie Neilan
Bill had excellent customer service skills, he was very pleasant and professional. He came across as a caring human being and not a rehearsed robot. Great Job!
Fay Davis Grimes
I just want to say how much we appreciated Diana's help in securing us a flight from Miami after our cruise. She couldn't find one at first and she even called the airline to try to get them to release more seats. All to no avail, thou! But we greatly appreciated her EFFORT!! A week later she called back and said that the airlines had changed flights and now we were going to fly out of Miami instead of Ft Lauderdale!!!!
GREAT JOB DIANA!!!
Jill Olifirowicz
Jennifer Ilagan handled all of my needs. She was courteous and prompt. She was the difference and will make me call contact Montrose for future travel needs.
Kevin O'Donovan
I live in VA and need to get to AZ to be with my daughter who is having cancer surgery--this was on short notice and I had had no success with getting tickets where I could redeem miles until I called Montrose Travel. Roel could not have been more helpful and quickly and easily found me the perfect flight. We use our credit cards almost exclusively in order to keep gaining miles in this program. So far it has provided tickets for our daughter and her three children to visit us twice, ticket for me to travel to bury my mother and now this. Thank you for the program and also for the kind and caring service you have performed for me and mine.
May God continue to bless this work.
Connie Smith
Once again, I was impressed with the courteous, knowledgeable service that I received from Roel Pandino. He is a real asset to your organization!
James Hebein
Your agent went beyond the call of duty He was very helpful in the short amount of time I had to work with. Also, changing flight plans at the last minute. Which was very understanding and helpful. Being it was a Friday evening and almost time to go home. He came thru with flying colors. There was a medical event at home that was not foreseen. Which made it more challenging to get home. Thanks to Bill this went as smooth as possible and gave me as much peace as one could have. In a unforeseen event.
Thanks You So Much.
Linda Boyd
Ramona Jugureanu was very nice to work with ... Polite, quick, efficient, accurate.
Thanks
Richard Hart
Bill Durnin was a pleasure to work with in setting up my trip. He's very accommodating and handled all details with professionalism and aplomb.
Ollie Waldeck
Your agent, Bill Durnin, could not have been more helpful. All of my requests were handled in a courteous and timely manner.
Chris Chechatka
Diana was very professional and courteous. Ms. Duran very confident and knowledgeable. I recommend her highly to other customers.
Joaquin Hernandez
My agent was great and patient with all my questions. Nice to deal with, hope when I travel again I get him on the telephone.
Charlotte Feinstein
Our agent, Ramona, was professional, knowledgeable, and extremely efficient. Could not be more pleased with the service we received.
Irene & Eric Lolans
Diana was very helpful and did everything she could to help me get the best deal possible, If all your agents are like her, you have something great.
Thanks
Phillip Anderson
It was the best and easiest flight arrangements I have ever made.
Jerry Anderson
I love you guys! You are so easy to deal with.
Stephanie Ankebrant
ATTN: Miguel Marquez - This recognizes Bill Durnin as THE most patient, calming, dedicated agent I've worked with - I've worked with Bill before, but this time we had unexpected trip changes and technology difficulties. Bill kept his cool, and was calm, even though I was not. He's the BEST - I say give him a raise, bonus, something.
Shiman
Diana Duran has helped me a few times in the past - she is top notch!!!
Mark Alterio
We made our cruise arrangements thru Montrose, will be leaving in Oct. the 3rd and was very satisfied .We made our Alaskan trip thru you last year and have been very pleased. I was very pleased with the way our reservations were handled for our trip to see our new little great grandson in Philly.
Thank you
Myla Morrow
Montrose Travel has always been extremely helpful. I sense the staff has a keen desire to serve.
LaVand Syverson
Bill Durnin was an outstanding and professional individual!
Jennifer Tefft
Our agent, Ramona, was professional, knowledgeable, and extremely efficient. Could not be more pleased with the service we received.
Irene & Eric Lolans
I was using awards points with Wescom and another banks credit card rewards. I was concerned about trying to coordinate things and Bill was a great help. It was a huge difference between his help and the person that booked my other ticket at the other bank reward program. Bill deserves a raise or at least a pat on the back! I have been employed in customer service for 25 years and I really appreciate it when I get outstanding service!
Mary Geesman
I would like to recognize Miss Diana Duran as an excellent employee who cares about the customers she serves and seeks the best deal for them. Her attitude was positive, polite and easy to talk to.
Ellis Jr Hanna
James has a fantastic memory ... remembering me from a call I made a couple weeks ago. James is a effective and efficient travel agent...if I owned an agency I'd want him working for me!
Bonnie Mealy
Your representative (Hilda Eskandary) was very friendly and knowledgeable of the question I had, she responded to my email in a timely matter. You have a great person working within your company.
Edgar A. Flores
Sergio was outstanding to work with...Very knowledgeable, efficient, courteous, and helpful.
Arthur Kelly
AA cancelled the original flights and Bill Durnin stayed on top of it, getting me the best alternative routing.
William Scamuzzi
Diana was very helpful and exceeded all of my expectations.
Robert Macari
Bill Durnin was very polite and understanding when it came to my needs. He answered all of my questions and got me the best rates possible. In all actuality he got me rates cheaper than I could find myself which is reassuring. Thank you Bill for making my travel arrangements quick and easy. Mahalo for taking the time to satisfy my request. Mahalo nui loa, (Thank you very much), Judy
Ronald C. Petley
Hilda was such a pleasure to work with. She really seemed to care about us. Thank You!!!
Bonnie and Archie D. Miller
Roel was very helpful and I'm really impressed. I really didn't think curewards would be so easy!!!
Helen Routson
Mr. Durnin should be acknowledged for his expertise in dealing with clients. A great experience
Margaret Head
I have used your service several times to redeem credit card points for travel and your customer service is superb. Keep up the good work.
Kenneth Johnson
Bill is wonderful. I would use him again - and will - in a minute. I will also refer friends and associates. He is knowledgeable, and courteous. Goes above and beyond.
Julia Bergeron
This is the third time I have used Montrose Travel. The service I received each time was excellent.
Richard Zajack
I used to be a travel agent before I had kids and was happy to be treated with the same professionalism and genuine care that I would extend to my clients.
Shana Hammond
Bill was knowledgeable, helpful and went the extra mile for me. He is an asset to your company.
Janis Burzych
I've redeemed Credit Union Awards points twice within the last couple months and the interaction has been friendly, competent and efficient. Great doing business with you!
Joe King
Bill was just Perfect ! What a great guy - patient, friendly, and efficient!
Raymond Norris
Bill Durnin has helped both my husband and me several times and his advice and support have both been fabulous. I wouldn't consider asking anyone else to be my travel advisor!
Robert Pearson
I love working with Bill. This is my second experience and he is the BEST as well as most knowledgeable
Maureen Wild
Bill went out of his way to ensure that we would be able to travel this summer. We were VERY impressed with the quality of his service!
Vesna Vukov
Diane Duran was great - very professional and very helpful. A joy to work with and next time I use Montrose I am going to ask for her specifically.
Vicki McEvoy
Diana was very friendly and efficient. She provided travel options for the day I wanted to travel. It was quick painless and just what I was hoping for. Thank you
Debbie Gillespie
Everyone in your staff was very helpful and very courteous in completing our travel arrangements. We are very appreciative,Thank You. Hopefully our actual trip will be as smooth!
Rae Ann Smith
I was really impressed with your agents (I'd also touched base with your packaged trip division). They are very professional, efficient and knowledgeable and I was treated like a very valuable customer. The experience was outstanding.
Nowytski
Bill was very courteous and helpful in helping me make my travel arrangements. I would be pleased to use him and your service in the future.
W. Armbrust
Excellent Plus. Hilda went the extra mile for me to get companion arrangements with another traveler.
Kenneth Williams
How can we get so lucky. We have used Sergio-great, and now your wonderful, patient, Bill Durnin. He is funny, quick, bright and very responsive to our needs. You have the best group of folks in the business.
Kaul
Tracye was great -- friendly and especially helpful. She spent the time I needed to work everything out and got me the best rates and schedules available.
Ross and Kim Keith
Diana was exceptionally helpful. I appreciate her attention and promptness.
Phyllis Rokes
Roel was VERY patient with me and spent several days trying to find the lowest airfare to fit my budget. He was personable yet professional. We were "forced" to use Montrose because of the CU Reward program, but after working with Roel, I would not hesitate to contact him again for personal travel plans outside of the CU reward program. He was wonderful.
Deborah Byrd and Jonathan Byrd
Bill went above and beyond to help us. He was efficient, extremely knowledgeable, helpful and probably the best help we have ever had in trying to book airfares. Thoroughly impressed and will use Montrose/Bill again in the future.
Katie Elbring
Your's is the best agency & travel company I have ever worked with. Will be happy to use you again.
Betty Roza
Diana was quite helpful in finding the best way for us to maximize out points for our trip. She was fast, competent and very helpful. I would use her again.
Thank you,
John Tassano
Bill was fantastic, helpful and very patient. If all of your representatives are as good to work with as Bill you should be able to put all your competition out of business.
Bruce MacRae
Bill During has been both a delight to work with and a godsend. He has been very helpful and creative with travel ideas. I will gladly recommend him to friends - and in fact, have a friend flying through his help - perhaps a good connection for the future. Glad Bill works for you - I will definitely call him in the future.
Regards,
Christine Eckery
Our agent (Hilda Eskandary) was extremely efficient and friendly...unusual in today's business world.
Hans Stallmann
Lovely Kaur was very professional, yet friendly. Listens to the customers needs and wants. Asks good and appropriate questions to fill the needs of the customer. Not pushy, but informative.
Thanks for your help
Glendan Rewoldt
Bill did a great job!! He was friendly, helpful, and extremely
patient. I have used your agency twice this year, and both times I
have received excellent service. Thank you!!
Holly Milano
Roel was extremely professional and courteous. He made every
attempt to work with me to get the flights I wanted with the airline I
wanted on the dates I wanted. Customer service was excellent. I'd
work with him again on future travel arrangements.
Jocelyn Mueggenborg
I am so happy that Sergio is back. He is so efficient and polite in
handling all of my trips.
Dina Corcoran
Tracye was incredibly helpful and patient in a confusing situation.
Thanks Tracye!
Theodore Keaton
Bill Durnin is a very professional, courteous representative and has provided excellent service over the years. In my professional life, I have spent a great deal of time traveling in the pursuit of important business matters. Travel is very important and I valued the person who can make sure all of my travel needs are met. Bill fulfilled my needs.
William Bazilchuk
I love dealing with your company. The agents are very helpful AND very patient with me. I'm redeeming points, so that's not always easy.
Andrea L. Oman
Bill was very cheerful and a joy to talk to. He was also patient and looked up a couple different options to give me the shortest layover time.
Gina Atienza
Tracye was very patient, knowledgeable., and professional
Charlotte Russell
Bill Durnin is a real Pro & is always ready to serve in timely fashion ... is positive !!
Bill & Sally Deutsch
Diana made the reservations very fast and very exact, thus saving me time and money
Fred Perry
Diana Duran was most helpful and even helped me get the flights I wanted for cheaper than I thought possible. I really appreciated her going the extra mile.
Justin Corban
Working with Bill Durnin was a definite pleasure. He worked very hard on getting us our tickets and he made multiple efforts on our behalf. Our tickets were not easy to get due to the destination and the contracts available, and Bill refused to give up. He returned phone calls diligently and he really put his heart into the process. We really appreciate all he has done - Steve and Maria Sacks
Steve and Maria Sacks
Bill was very helpful - he found travel options I wasn't aware of and got me a better price and better travel times than I would have found on my own.
Patricia Sullivan
Diana was very helpful in informing me the best way to take advantage (maximize) my CU reward points and get the best flights for my family.
Alan Vestal
James was very helpful and found a cost effective fare for me. I will always ask for him in the future.
Joanna Rice
I did not know what to expect when making our travel arrangements. This was the first time that I had used credit card points for travel. Our trip involved three cities and four connections over a three week period. Tracye handled all of the arrangements with a consistently high level of professionalism. As a result, my fears disappeared and we look forward to a memorable trip in early 2005. Thank You to Tracye and Montrose Travel.
John Douhan
More than excellent. Roal Pandino was just superb. Very helpful, courteous, knowledgeable, professional and a pleasure to work with. Keep him!!!!!!!!!!!!
Lynne & Jack Trench
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