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We would like to thank you for giving us the opportunity to work with you. It is our goal to perform quality, thorough service giving you the ability to enjoy your travels carefree.

In a continuing effort to exceed the expectations of our customers, we would greatly appreciate your completing this questionnaire. In the event you are less than satisfied with our service, please detail your comments below or feel free to contact me at anytime.

Again, thank you very much for the opportunity to work together.

Kind Regards,

Joe McClure
1-800-MONTROSE
1-800-666-8767

In order to continue to serve your travel needs as you would like to be served, we would greatly appreciate your completing this questionnaire.

Traveler Name:
Agent Name: *	This was an online purchase
Division:*
Departure Date:


How did you hear about Montrose Travel? *
If Other (please specify)

Have you worked with Montrose Travel before?	Yes	No	NA
Would you use our service again?	Yes	No	NA
Was our staff knowledgeable?	Yes	No	NA
Was your agent courteous and helpful?	Yes	No	NA
Was your order handled in a timely manner?	Yes	No	NA
Were callbacks handled in a timely manner?	Yes	No	NA
Were special requests handled correctly?	Yes	No	NA
Were you offered a money saving option?	Yes	No	NA
Were your documents delivered when promised?	Yes	No	NA
Were your tickets and/or documents correct?	Yes	No	NA
Were your advance seat requests correct?	Yes	No	NA
Did you receive proper "frequent flyer" credit?	Yes	No	NA
Have you been informed of all our services?	Yes	No	NA

Method of travel? Air Cruise Tour Other

Did you have any problems during your trip that Montrose Travel can help investigate?	Yes	No	NA
Explain


Overall, how would you rate Montrose Travel's performance in servicing your travel arrangements?
Excellent Good Fair Unacceptable

Comments


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First Name:
Company or Credit Union Organization: *	Not Applicable
Address:
City:
State/Province:*
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Phone:
Email: *


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