Milagros (Millie) Nuezca Yee

I would like to take this opportunity to express my sincere gratitude to Ms. Pat Ford for her exceptional customer service, professionalism, and going above and beyond I ever expected or imagined. About two weeks ago I contacted Montrose Travel to acquire assistance for my last minute travel needs. Trying to figure out how a family of four can make a trip to Florida in such a short notice was extremely stressful. But somehow, speaking with Pat and the personal attention and customer service she provided me, made me feel at ease. I explained my concerns, preferences, and other needs to Pat. She listened attentively, understood my concerns/needs, she asked the right questions, provided options, and recommendations. Pat was proficient and knowledgeable and I knew I wasn't dealing with a rookie. I initially spoke to Pat on Friday night the first week of April and the following week (business day), she provided me great options and after some back and forth conversation, we finally made a decision. Pat did an “amazing job” from the time I spoke to her and throughout the booking process to acquiring better seats for my family. We realize it was a disadvantage because we booked so late but she was very persistent and reassured me she was taking care of things. Pat absolutely took customer service to a whole other level. My flight leaves tomorrow night and I did not want another day to go by without informing you personally my sincere gratitude and appreciation for Pat. She is one amazing lady!!! Thank you for your time and attention. Sincerely, Milagros (Millie) Nuezca Yee

Frances "Kelly"

Eve is a Customer Service/Travel Agent Extraordinaire. She has made our complicated travel arrangements very easy for us. Her attention to detail, friendliness, professionalism and sense of humor has left a very good impression of Montrose Travel and we will most certainly call on her again!!!

The Soto Family

Toni, I wanted to thank you on my parents behalf as well as mine for setting up such a GREAT & FABULOUS trip for them....They knew they were going to enjoy it, but NEVER this much!!!.....They came back raving about it and till this day talk about it to whoever asks or doesn't ask how their trip went.....They had such an amazing time and experience that they have recommended to everyone they share it with....It's definitely worth talking about, but better yet experiencing it personally.....From the time they arrived at the port to boarding on the first time to being on board to getting off and the stops.....IT WAS ALL WORTH IT AND AMAZING!!!!.....So thank you for doing such an amazing job and making my parents happy on their first cruise experience.....If you could find something else for me to give them, meaning price wise and different locations, I'm pretty sure I will book another cruise for them and they will take it with a smile and heart beat!!!.....So thank you very much Toni for being the professional that you are!

Lynette Therance

Rarely, do I write a formal letter of commendation regarding a member of the American workforce. Today (albeit, long overdue) I celebrate the opportunity that Edgar Lucas and Pamela Sanders provided me to take such an action. First, I will begin with Pamela: Pamela Sanders – Pamela graciously greeted me with a smile in her voice and a sincere interest in reducing my stress and anxiety for two trips I was planning, one of which was close to the wire. Pamela answered all of my questions, both over the phone and via email. She has excellent verbal skills and explained in detail the issues I did not understand. Pamela’s communication skills are exceptional. Pamela Sanders should be commended for the professionalism as she represents Montrose Travel very well. Now, what do I say about Edgar Lucas. He spoils me. Edgar has assisted me with four trips. My first encounter with Edgar was August 2009, when I wanted to go on a cruise for my 50th birthday the following year. Edgar also graciously greeted me with a smile in his voice, helped me select the perfect cabin, and even had chocolate covered strawberries and a bottle of champagne in my cabin when I arrived on board. NICE!!!

John & Shirley Bos

Thank you very much, Margie, for the special arrangements of our cruise. We loved the Nieuw Amsterdam, the deluxe service, the excellent food, ad infinitum. We cannot say enough good things about the cruise. Thank you again for helping make our Dec. 11 - 18 cruise very fine and memorable.

George Farley

Henrietta was knowledgeable, prompt, and helpful. A+

Brenda Poston

Hey Toni, Just letting you know how much we enjoyed our cruise that we booked through you. Everything went smoothly and our girls said it was the best vacation ever. Thanks for your help in booking this using our visa rewards. It was great!!!

Mike Platt

Maria -- I just wanted to let you know how fabulous of a time that we had a Caneel Bay. It was just wonderful trip. Thank you so much for getting us the upgrade -- our room was wonderful and had an amazing view. We are now huge fans of St John and will definitely go back. Thank you for your help in making it an awesome trip!!

Julie Peters

Hi Toni, Oh my gosh. I've been SO busy. School started the day after we got back. I'm terribly sorry. It was the trip of a lifetime. The best quality time I've EVER had with my family. I've never felt closer to my stepsons, and it was just an incredible trip. Thank you so much.

Sher Warren

Hi Kathleen.....well, we are back! It was a trip of a lifetime, and we are still pretty much partially in Europe (at least mentally). Every bit of the trip was fantastic. There was not one hitch the whole way. All guides, drivers, reservations at hotels, for dinner etc. were perfect and on-time. We loved every minute of it. I will stop in and tell you all about it in the next couple of weeks, once I get settled back into my life here. You did an amazing job....it couldn't have been more wonderful! We are still floating....partially due to not being able to sleep yet....our body clocks are on European time and totally messed up, but it was well worth it! We virtually felt like we took three trips (Greece, Turkey and Paris). It was a dream.

Skeat Courtenay

Toni was amazing. She was so helpful and so understanding of our needs. I will continue to use her for many years to come.

DeWitt Lyon

David was very patient and capable in handling the researching of the best options re my request, involving flexible departure and return dates and times, and courteous in the process, which took some time.

Susanne & John Langworthy

We are very satisfied with our contacts with Loris and Maria regarding our recent trip to Spain. We had worked with Maria previously and therefore requested her again, but when she was unavailable she asked Loris to do some of the work. They were both responsive, reliable and helpful with ideas for our trip. Thanks!

Susan Schonfeld

Edgar Lucas was wonderful in taking all the information for a cruise and getting back to me via email with my questions. He is a great travel agent and will use him again.

Scott Howard Siegel

Dear Mr. McClure, Together with my wife Mikki, we want to express our appreciation for,compliments to and delight with Maria Saenz. Over the years we have worked with many travel agents but none compare to her. She does whatever it takes to help her clients find the perfect getaway at the right price and always adds an unexpected something that brings a smile to your face. Our friends and family now work with, praise and recommend her because of her warmth, never say no personality and attention to details. For Maria, the extra distance is par for the course. She is the personification of great customer service and the standard bearer by which all other travel agents should be measured. What prompted us to write, you ask? The reason is simple; she is helping us arrange a fall cruise and we have changed so many times, any other travel agent would ignore our calls. She on the other hand has risen above the call of duty, worked through our (my)parameters all with a genuine "smile" and sense of urgency. We thought you should know how we fell about this gem in your midst, thank you for her service and reinforce that because of Maria, we are Montrose Travel loyal and repeat customers. Keep up the good work. Best, Scott Siegel

Jon & Dona Frisch

Anita was a pleasure to work with and talk to. She arranged exactly what I wanted even though I wanted a hotel that Montrose doesn't normally handle (Hotel Irma in Zihuatenjo, MX). From the very pleasant gal that answered the phone to Katie Guman who promptly answered my email, and Anita of course, on a scale of 1 - 10, I would rate Montrose Travel an 11+! We only get away once or twice a year, but we will certainly contact Montrose again for our next getaway.

Diane Marie Boitz

The lady I dealth with was very cordial, respectful and knowledgeable. She answered all of my questions and helped me with all of the needs I had. She is a credit to you travel agency.

Doug Smith

Diana is a fantastic representative, kept in touch and provided relevant & useful information. She earned a bonus.

Wesley Schunk

Gina books all my travel for NeoGenomics Laboratories. She is awesome, providing timely and accurate reservations.

Ravindra Perris

I want to let Management at Montrose Travels know that our Cancer Research Division at Charles Drew University appreciates Ms. Manoel’s professionalism, friendliness and timely efforts in taking care of our Travel Arrangements. Generally, we hold several and large Conferences and working out travel details of out of state guests and speakers can be very cumbersome. Ms. Manoel takes care of the hassles and streamlines the process of booking our Speakers/Guests. So, please reward her efforts for all her help. Thank you.

John Bos

Margie Lopez has been exceptionally helpful. We usually don't book our cruises through a TA, but we are so very happy thus far with Margie's excellent service, information, etc., for our De. 11 - 18 Cruise on the Nieuw Amsterdam out of Ft. Lauderdal. THANKS!!!

Lynn Dressler

Flora helped me so much. Great attitude. Friednly and extrememly helpful. Put my worries at ease!! Above excellent customer service!!

Katherine Durkee

Liza has been wonderful in helping us plan our cruise vacation. She stayed on top of price reductions and made sure our stateroom was in the best location. She is very knowledgable and has a wealth of information to make our vacation perfect. She is also the booking agent for our New England cruise this coming fall. I really appreciate her attention to detail. Thank you!

Richard and Sylvia Haggen

What a genuine pleasure it was to work with you regarding our recent trip to Rome. The car was waiting for us at the airport to take us to the hotel after 24 hours of flying, the driver looked life "Prince Charming".

Our tour guide for the day, Maria Saenz, was gentle, lovely, educated, spoke excellent English and was a tremendous teacher. The itinerary was perfect. Our friends and us spent two days under her tutelage, and sincerely enjoyed every minute.

The van that we were drive in was very clean everywhere inside and out and so were the windows. It was large and comfortable and even had air conditioning. Both drivers were excellent and did not take us on any fast "joy rides".

The hotel you recommended was very nice, by the park and a shuttle ride away from the Spanish Steps was very clean and the staff was more than accommodating. We also enjoyed a buffet breakfast that was included. Also, they have an excellent gourmet "new Italian" style restaurant that appears to have been recently finished in wonderful modern Italian motif.

I truly enjoyed your professionalism and your delightful enthusiasm and personality. You worked very hard to provide just what we needed.

It was money well spent. We will definitely be repeat customers and we'll let you guide us to another memorable travel experience.

Diania Duran-Garcia

Diana is not only friendly, but more importantly, she is efficient and accurate. A pleasure to work with. Wish the entire travel industry had the same attitude!

Marge Porter

This is our first project with Montrose Travel, with people flying in from all over the world. Sharon has been amazing. I feel like someone lifted a burden off my back.

Gloria Karadimos

Roel was an outstanding agent. He worked very hard for me to try and find last minute reservations for Christmas so my family could be together. Not only was he working hard we had a nice fun chat on the phone which made the first experience with Montrose Travel extremely better. "Kudos" to Roel for going the extra mile for me. I need to try and get seats for my three members of my family all together. Great job! Especially for a first time customer. Thanks.

Paul Way

Absolutely first class professionals. I really appreciate their attitude as I had to make many changes before finalizing. I was extremely impressed with both agents I worked with and have recommended Montrose Travel to others.

Sal & Bobbi Gangi

We always seem to plan things at the last minute and Toni always seems to get everything organized and planned for us. She is great!

Shelly Rae Brittell

Sandra is certainly one of your top agents and deserves to be praised for professionalism. She is exceptionally prompt in handling all requests.

Linda Hhood

We love Margie Lopez and I would always use Montrose Travel because of her, I would also recommend her to others.

Lin Hinshaw

I have been using Montrose Travel as my agency for my many cruises over many years.

I need to bring to your attention to the excellent service, dedication and attention to detail, that Maria Saenz has given me over the years. I can always count on her. And, her friendliness and over all great customer service deserve to be recognized.

Also, I have been on the phone with Montrose Travel many times over the past couple of months, and Leslie, who answers the phone, also does an excellent job. When she was away on vacation recently, (there was a marked difference), she was sorely missed. Her good customer service also should be recognized.

Hooray to Montrose Travel. I would never hesitate to recommend your agency, or Maria, to anyone.

Tracy DeSanctis

Kathy is always helpful and knowledgeable. She always delivers excellent service.

Hal and Betty Russel

We would like to thank you for introducing us to Maria. We had an outstanding first visit. Maria showed a genuine interest in what we wanted. She knew how to immediately get the answers and even gave her professional opinions to help us make adjustments to our plans to assure a more pleasant trip. As she provides services, we feel confident that our initial, extremely positive impression will be reinforced and we look forward to building a history of travel with her.

Thanks again. And, yes, we are new happy customers of Montrose Travel!!

Kim Labomme

Thank you Montrose Travel for making my first cruise wonderful.

Francoise Snyder

Jenny was a delight to work with. Always pleasant and helpful!

Thomas Muir

Toni is very knowledgeable, friendly and efficient;a credit to your organization.

Scott Steinfeld

We had a GREAT trip - thanks to Kathy! Kathy did a fantastic job making our arrangements and everything was perfect. Kathy was wonderful to work with, she was extremely friendly and helpful, and she was, without a doubt, the best travel agent I've ever worked with. Kathy is the best!!! 3 Cheers for Kathy!!!

Molly Cogan

Bill Durnin was excellent, pleasant, knowledgeable, and easy to work with (from a seasoned business traveler).

Don Brown

We haven't left yet but I got to tell you, Maria is the absolute best travel professional I have ever worked with in 40 years of traveling. If our trip is half as good as she is, it will be wonderful.

Lin Hinshaw

Maria Saenz is the best. She has been serving my travel needs for several years now, and I get the best of service.

Charlene F. Bauer
Senior Vice President Retail Services
Metropolitan Credit Union

I have received excellent service from Katie Guman over the past few days.

My husband and I have been working on a very special vacation over the past few months. We booked our flights using our CUReward points through Montrose Travel plus one ticket using some Delta points. The airlines notified us recently that they have cancelled/changed the flights. This would mean missed connections and a shortened vacation.

Ms. Guman thoughtfully communicated the situation to us. She listened very carefully to our concerns and restrictions due to other reservations. She worked diligently in finding a viable solutions. She communicated updates in a timely manner. She was truly wonderful to work with and I felt she was our advocate.

Your company is very lucky to have an employee of her caliber servicing your customers.

Glenn Cox

Kathy is top notch. Extremely knowledgeable and efficient. She seems to really care about her customers. A good salesperson, but I feel that she won't sell you a dog just to make a sale. Very important attribute that promotes customer confidence and return business. She very patient with newer travelers.

Prince Mercado

Margie is a very knowledgeable agent. My expectations towards her are great. She has accommodated my family and friends with their travel needs. I informed her that my daughter was having a birthday in June, and she went out of her way to plan a special evening for my daughter. I would recommend her to my family and friends again and most likely use her again for my next family vacation.

Yvonne Mercado

Pat Ford has been great. I have booked with her for 3 different cruises because I have been pleased with her service.

Cleta & Tom Porterfield

Barbara, we don't know if you even remember a service you performed for us in August but we'd like to tell you a little more about that "story."

We called on a Tuesday and asked you to get us tickets to Atlanta the following day, of a type that we could change the date of return if necessary. You did that most efficiently; Tom picked up the paperwork the same day. I think we told you the reason for the haste was that our oldest son, Greg, had been very suddenly diagnosed with cancer and was having major surgery on Thursday.

When we were flying to Atlanta, we were stunned, scared, (sick in my case with a cold) and about the only positive thing that was happening was that you had gotten us First Class Tickets!! for the price of Coach! We were so distracted we did not become aware of this until we were actually on the airplane! I know you don't need all this detail for us to say "Thanks!" but wanted you to understand our frame of mind at the time and how much this meant.

Jamie Hardesty

Susie is great and helped us to save money and gave us some great info on the area that we are traveling to.

Cheryl Ayers

Pat Ford was very courteous and was willing to help me in any way possible. She was greatly appreciated in my concerns and questions. My traveling experience was very easy due to her help. Thank You for your concern!

Steven & Patricia Clark

Margie is always cheerful and helpful in finding us the best prices. We continue to use Montrose Travel because of her superb service to us. We have moved out of state but will continue with Margie!!!

Madelyn Micallef

I started booking cruises through Pat at Montrose Travel because of reward points. I continued booking through Pat and Montrose Travel even though my CU changed cards and the reward points now do not use Montrose Travel. Pat is quick to respond to my phone calls and e-mails; and if she doesn't absolutely know the answer to a question, she will call RCCL to get me an answer and it is usually within the hour. I have booked several cruises with Pat and she is wonderful to deal with and gives great service.

Julia Fodor

Anita was great, very helpful and gave great suggestions.

Grant Hosford

We had a very last-minute request for a trip to Hawaii and everything went very smoothly. We had a wonderful trip!

Bob and Diana Stager

Shirley was most helpful, courteous, full of information and timely. We have never traveled as this before and were very relieved to have such a competent individual to guide us through it. We do not leave for some time but we are confident all will work well.

Elden and Doris Prazak

Anita Kayekjian did a great job on the travel plans. Very knowledgeable and helpful.

Donna and Frank Young

Susie was amazingly helpful, efficient, and persistent to get us what we wanted when she was told it was unavailable. She thoroughly impressed us with her every action. Then, once on Molokai she helped us extend our trip by a day without us having to do a thing but drink another Pina Colada to toast her. I have been in the customer service business for over 30 years and appreciate those who operate like she does - she is right up there among my best customer service experiences ever! Thank you Susie for everything - you represent your company very well and they're lucky to have you!

Ann and Walt Chandler

Ofelia answered all questions very well and simply made the whole experience easy. She handled callbacks in a timely way and well. Again, I am not really good on computers and it was a big help to have a real person that I could understand and ask questions of helping me. Thank you for your assistance...

Verne Patterson

Ofelia has been the best travel agent I have ever worked with. I will work all of my vacations with her and her only. She is a real asset to Montrose Travel.

Ruth Lander

Maria continues to be the very best. We depend on her guidance and advice. Grade = A+++

Shirley and Winston Sapp

Sandra is the best. She is one of the reasons we book our travel with Montrose Travel.

Wayne and Holly Angeloty

I am writing to you to tell you of the exceptional customer service we received from Ms. Maria Saenz. She made herself available to us to help sort out our cruise plans, which were changed due to the Swine Flu in Mexico. I am so happy and thrilled that she made it possible to put our family on a Carnival cruise to Oregon and British Columbia. There was a lot going on between my husband in San Jose and myself in Tujunga caring for my mom who had just had surgery. She made herself available to answer all our questions and made it very clear that we needed to make a decision quickly so that she could make the arrangements through Carnival in a timely manner. I so appreciate her diligence and professionalism to get the job done. I know it was a crazy time for your business, but she made if flow seamlessly. Thanks to her great service we will be on the Carnival Splendor, an upgrade from our original plans and I can't tell you how excited we are that she made it all happen!

Neal and Roberta Duffy

Cynthia has been exceptional in keeping us posted regarding our sail from Galveston after Hurricane Ike. I have felt very reassured that she has taken care of everything and that we are in good hands. I look forward to meeting her on the cruise.

Irene Mejia

Margie, I just wanted to thank for your assistance in making my cruise reservation. Your diligence and follow through on my reservation was significant in achieving - with the final result being a pleasant one. Your knowledgeable, professional, and courteous manner was very much appreciated. It was a pleasure making my reservation needs through you. I look forward to making my future travel needs and will definitely recommend you to my family and friends. Good luck to you in your future endeavors. I hope you are rewarded for all your hard work. Please forward this to your Management Team, as I want them to know what a great agent they have working for their company.

Diane Smith

My family and I have booked an Alaska cruise with Maria for this June, and I wanted to take a minute to let you know what a great job she has done handling our reservations. She is a pleasure to work with - a professional in every sense of the word - and an asset to you organization. I would recommend her to anyone I know.

We have been a complicated customer I would say, to put it mildly. First, there was my family of four and I called Maria with numerous questions, and changed our room type at least one time before we were set. Then, my 82-year-old widow father decided to come, too; so Maria got him booked. THEN, my brother and his family of four who live in Florida decided to go, and contacted Maria to book their reservations. Maria has done a tremendous job keeping us updated, getting us booked, linking our reservations, and ensuring we know every step of the way what we should be doing and when. Finally, because we hadn't been complicated enough, my 79-year-old widowed aunt (sister to my late mother) decided to come, too, but booked directly with Princess Cruises. Maria called Princess Cruises, made sure my aunt's reservation referenced ours for dinner seating purposes, and never once complained or mentioned the extra work we were causing. Maria does it all with a smile that comes across on the phone or via e-mails, even though we cannot see her.

I have worked in the service industry, actually for Continental Airlines years ago, and I know how hard it can be to please people, and also have a good feeling for what a good travel agent does for their customers. I also know that usually we hear from customers only when things go wrong, and never when they go right. I wanted you to hear good news, receive a letter that might make your day, and know that you have a wonderful employee on your staff.