| After normal business hours or on weekends and holidays, our
clients can have travel arrangements made or changed from anywhere
in the world, 365 days per year, through MontroseTravel.com’s toll-free
Worldwide Platinum 24-Hour Service.
Each traveler will be given a special VIT (Very Important Traveler)
code. The code is used when phoning our 24-hour service, which is
operated by THOR, Inc. (THOR 24) in Louisville, Colorado.
THOR 24 is an independent service provider, however in order to
offer this service to our clients with confidence, we subject THOR
24's agents to the same standards of quality that we expect from
our own agents. Each reservation or interaction with our after-hours
service is documented, and the traveler contacted personally to
ensure satisfaction with their experience.
THOR 24 has access to each of MontroseTravel.com’s records and individual
profiles to ensure accuracy and quality service when after hour
reservations are made. This includes company policies, preferences
and contracts.
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